16^th of December 2013

The book "Call-center agent: from recruitment to dismissal" from 2008 has already become a bestseller and has found its readers. This is the second edition of this book, which is complemented by the wishes of readers and new materials in connection with the rapid growth of our company and changes in the external environment. The authors are our employees who have shared successful practices workflow call- center.

The book is structured, replete with practical examples, templates, and funny stories from the life of agents! Undoubtedly, this book can be considered as a practical guide to the organization of work in a call- center, where in a simple and accessible manner set out long-term experience of Telecontact!

The book is addressed to the executive staff of call-centers - directors, team leaders, and directions and will be especially interesting to employees, who are responsible for recruitment, training, coordination of agents.

Invest a few days to read this book and you become the owner of the unique expertise to develop their call-center!