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20th of November 2014
Telecontact: sales contrary to Newton's second law.
On 12th-13th of November in Moscow Holiday Inn Lesnaya Denis Sadowski, CEO of call-center TELECONTACT held a master class on sales ...
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01st of August 2014
TELECONTACT: calling to success!
The best outsourcing contact center in Russia «Telecontact» won the Silver Medal of the Global Association for Contact Center Best Practices & Networking «ContactCenterWorld» in the category of Best Outbound campaign ...
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05th February 2014
Best call centre in Russia «Telecontact» – shares its secrets.
Gold medalist of the Global Association for Contact Center Best Practices & Networking “ContactCenterWorld” in the category of Best Contact Center Support Professional - Workforce Planning, Andrey Denisevich with colleagues from indoor WFM department held a seminar for Telecontact clients on the finer points of the setup of Verint WFM system ...
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16th of December 2013
All the secrets of Call-center in one book!
The book "Call-center agent: from recruitment to dismissal" from 2008 has already become a bestseller and has found its readers. This is the second edition of this book, which is complemented by the wishes of readers and new materials in connection with the rapid growth of our company and changes in the external environment ...
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